Return and Refund Policy
Thank you for shopping with CamperVinn! We strive to provide the best quality products and services to our customers. However, if you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return, please follow these steps:
- Contact our customer support team at info@campervinn.uk with your order number and reason for return.
- Once approved, you will receive instructions on how and where to send your item.
Please note:
- Shipping costs for the return will be your responsibility unless the item is defective or incorrect.
- Certain types of products (e.g., perishable goods, personal care items, custom products) cannot be returned. Please check our product page for return eligibility.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
If your return is approved, we will initiate a refund to your original method of payment within 5 business days. Please note that it may take additional time for your bank or credit card provider to process the refund.
Non-refundable items include:
- Items on sale
- Gift cards
- Downloadable software products
Exchanges
If you received a defective or damaged item, we will gladly exchange it for the same item. Please contact our support team at info@campervinn.uk to arrange the exchange.
Late or Missing Refunds
If you haven’t received a refund yet:
- First, check your bank account or credit card statement again.
- Then, contact your credit card company or bank, as processing time may vary.
- If you’ve done all of this and still have not received your refund, please contact us at info@campervinn.uk.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us at info@campervinn.uk or call us at +447740 050382
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