Camper Vinn LTD – Terms & Conditions
Company details
Legal name: Camper Vinn LTD
Company number: 16057321
VAT number: 512879278
Registered / trading address: Unit 1D, South March, Daventry, NN11 4PH
Email: info@campervinn.uk
Phone: +44 7777 702506
Website: www.campervinn.uk
1. Scope and acceptance
These Terms & Conditions (“Terms”) apply to all quotations, orders, conversion work, and related services provided by Camper Vinn LTD (“we”, “us”, “our”) to the customer (“you”, “your”). By accepting a quotation, paying a deposit, signing a conversion agreement or specification, or delivering your vehicle to us, you agree to these Terms.
2. Definitions
- “Vehicle” means the van or base vehicle you provide (or we supply, if agreed) for conversion.
- “Conversion” means the build, installation, and/or modification work we carry out to create a campervan.
- “Specification” means the agreed written scope of work, inclusions, exclusions, drawings, and component list.
- “Variation” means any change to the Specification after acceptance, including upgrades, substitutions, or additional works.
3. Quotations and orders
3.1 Quotations are valid for 30 days unless stated otherwise and are based on the Specification and information available at the time.
3.2 A binding order is formed when you accept our quotation in writing (including by email) and/or pay the required deposit.
3.3 We may refuse an order or pause work where we reasonably believe the Vehicle is unsafe, unsuitable, or where required information/approvals are not provided.
4. Pricing, deposits and payment
4.1 Pricing
- Prices are stated in GBP (£) and are inclusive of VAT (as stated on the quotation).
- Unless agreed in writing, prices exclude: base vehicle supply, finance, insurance, road tax, fuel, tolls, travel costs, and third-party inspections/certifications.
4.2 Deposit
- A deposit of 25% is required to secure a build slot and order parts.
- Deposits may be non-refundable where we have ordered bespoke or non-returnable items, or where cancellation is within 3 days of the start date (see section 11).
4.3 Stage payments / final payment
- Stage payments (if applicable) will be set out in your quotation/invoice and are due by the dates stated.
- Final payment is due before collection/release of the Vehicle unless otherwise agreed in writing.
4.4 Late payment
- We may pause work, delay handover, and/or charge reasonable storage/administration fees if payments are overdue.
- We may charge statutory interest and recovery costs in line with applicable UK legislation for business customers, where relevant.
5. Timescales and delays
5.1 Any dates provided are estimates only, dependent on parts availability, supplier lead times, third-party services, and the condition of your Vehicle.
5.2 We will communicate material changes to timescales. We are not responsible for delays caused by factors outside our reasonable control, including supplier delays, courier delays, extreme weather, or customer-requested changes.
6. Specification, changes and variations
6.1 The Conversion will be carried out in accordance with the agreed Specification. Any requested change must be confirmed in writing.
6.2 Variations may affect price and completion date. We will provide a written variation quote where practicable. Work on variations may require additional deposits or stage payments.
6.3 Where a specified component becomes unavailable, we will propose alternatives of similar quality/fit/function. If no reasonable alternative is acceptable, we may remove that item from the scope and adjust the price accordingly.
7. Vehicle condition, suitability and customer responsibilities
7.1 Base Vehicle condition
- You are responsible for ensuring the Vehicle is roadworthy and structurally suitable for conversion.
- Hidden defects (e.g., rust, previous repairs, leaks, electrical faults) may only become apparent once work begins.
- If additional remedial work is required, we will inform you and treat it as a Variation.
7.2 Delivery and collection
- You must deliver and collect the Vehicle at the agreed times and ensure it contains sufficient fuel and keys.
- Remove personal belongings before delivery. We are not responsible for loss/damage to personal items left in the Vehicle.
7.3 Information and approvals
- You must provide accurate information (e.g., payload limits, intended use, electrical requirements) and approve design choices where requested.
- Delays caused by late approvals or incomplete information may affect timelines and costs.
8. Inspection, sign-off and snagging
8.1 You will be given the opportunity to inspect the Conversion on handover. Any visible issues should be notified at handover or within 3 days (the “Snagging Period”).
8.2 We will address valid snagging items within a reasonable time, subject to availability of parts and workshop scheduling.
8.3 Minor cosmetic imperfections may occur with handcrafted builds and are not necessarily defects, provided functionality and agreed finish standards are met.
9. Warranties and guarantees
9.1 Workmanship warranty
- We warrant our workmanship for 12 months from handover, covering defects caused by our installation/workmanship.
- This does not cover fair wear and tear, misuse, accidental damage, water ingress caused by customer modifications, or third-party work.
9.2 Manufacturer warranties
- Appliances and components may carry manufacturer warranties (e.g., heaters, fridges, electrics). Claims may require manufacturer assessment.
- We will provide documentation where available; registration of warranties may be your responsibility.
9.3 Exclusions
- No warranty applies where the Vehicle has been altered by you or a third party without our written consent, or where recommended maintenance has not been followed.
- Sealants, moving parts, hinges, latches and upholstery are subject to normal wear and may require periodic adjustment/maintenance.
9.4 Safety-critical systems
- If you suspect an issue with gas, electrics, or structural safety, stop using the affected system and contact us immediately.
10. Safety, compliance and usage
10.1 The Conversion is designed for leisure use. You are responsible for using the Vehicle safely and within its legal limits (payload, seating, belts, tyres, and MOT requirements).
10.2 Any certifications/inspections (e.g., gas safety checks, electrical checks) will be provided only if explicitly included in the Specification.
10.3 You are responsible for notifying your insurer and (where required) DVLA of vehicle modifications and ensuring ongoing compliance.
11. Cancellation, postponement and refunds
11.1 Customer cancellation
- If you cancel after acceptance, you remain liable for work completed, parts ordered, and any non-returnable items.
- Deposit refunds (if any) will be determined after deducting costs incurred. We will provide a breakdown on request.
11.2 Postponements
- If you request to postpone a confirmed build slot, we may charge reasonable administration costs and any supplier charges, and a new slot will be subject to availability.
11.3 Our cancellation
- We may cancel where the Vehicle is unsafe/unsuitable, where you do not pay amounts due, or where you breach these Terms. In such cases, you remain liable for costs incurred to date.
12. Storage, lien and uncollected vehicles
12.1 If the Vehicle is not collected within 7 business days of completion notice, we may charge storage fees of £30 per day, subject to reasonable notice.
12.2 We reserve the right to retain possession of the Vehicle (a lien) until all amounts due are paid.
12.3 If the Vehicle remains uncollected for an extended period, we may take steps available under applicable law to recover costs, including sale of the Vehicle, after giving proper notice.
13. Limitation of liability
13.1 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under law.
13.2 Subject to 13.1, our total liability arising out of or in connection with the Conversion shall be limited to the total amount paid by you for the Conversion works giving rise to the claim.
13.3 We are not liable for indirect or consequential losses, including loss of profit, loss of business, loss of use, or missed trips/holidays.
13.4 For business customers, where legally permitted, different limits/exclusions may apply and will be stated in writing.
14. Damage, insurance and risk
14.1 While your Vehicle is in our custody, we will take reasonable care of it. You should maintain your own vehicle insurance unless advised otherwise by your insurer.
14.2 Unless caused by our negligence, we are not responsible for damage arising from pre-existing conditions, hidden corrosion, or manufacturer defects.
14.3 If an incident occurs, we will cooperate reasonably with insurance processes and provide relevant documentation.
15. Retention of title
15.1 Title to parts/materials supplied by us passes to you only once we have received full payment of all sums due. Until then, we retain title to such items where legally permissible.
16. Intellectual property and marketing
16.1 Designs, drawings, templates, and build methods remain our intellectual property unless otherwise agreed in writing.
16.2 We may take photos/videos of the Conversion for quality control and marketing. If you do not want your Vehicle used in marketing, please notify us in writing before work starts.
17. Data protection and privacy
We process personal data in accordance with applicable UK data protection laws. We use your data to provide services, communicate about your order, and meet legal/accounting obligations. Our privacy notice is available on our website or on request.
18. Complaints
If you are unhappy with our service, please follow our Complaints Procedure (available on request). We aim to acknowledge complaints within 2 business days and resolve them within reasonable timescales.
19. Dispute resolution
We encourage early, informal resolution. If a dispute cannot be resolved, the parties may consider mediation before court proceedings. Nothing prevents either party from seeking urgent injunctive relief where necessary.
20. General
20.1 Entire agreement
These Terms, together with the quotation, invoices, and agreed Specification, constitute the entire agreement between the parties.
20.2 Severability
If any provision is found unenforceable, the remaining provisions remain in force.
20.3 Assignment
You may not transfer your rights under this agreement without our prior written consent. We may assign our rights where it does not materially affect your rights.
20.4 Governing law
These Terms are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction, subject to mandatory consumer rights.